The Storyals Product Guide
Does your organization have Microsoft 365?
Storyals training is currently available only for Microsoft 365.
How many people are you looking to train?
Storyals is designed for organizations with a minimum of 20 users. Contact us if you are looking for training for a smaller team.
Are you looking for e-learning, instructorled training or a combination of both?
Storyals offers a combination of e-learning and instructor-led training, for the most costeffective and impactful results. Learn more about what Storyals training is all about here or contact us directly.
Select your user range.
Customer Success Manager - Dubai
Overview
As a Customer Success Manager at Storyals, your primary mission is to ensure your assigned customers experience the full value of Storyals’ training programs - delivering measurable impact, fostering long-term relationships, and championing digital transformation. You will collaborate closely with the local and global team, working in partnership with Sales, Technical Services, and Media Production to deliver a seamless customer journey.
Location: Dubai, UAE (Middle East coverage; hybrid/remote flexibility)
Language: English and Arabic
Work hours: Full time
Start date: ASAP
Tasks and responsibilities
- Lead customer onboarding, ensuring a positive start and clear alignment on goals.
- Lead effective customer meetings.
- Coordinate technical setup and installation of Storyals training product in collaboration with IT teams.
- Schedule and coordinate training sessions with Storyals Productivity Coaches, ensuring the customer’s needs are met
- Ensure all content aligns with the agreed branding
- Build strong relationships through regular communication, timely support, and sharing updates and tips.
- Monitor customer engagement, gather feedback, conduct business reviews, and identify opportunities for growth and improvement.
- Secure annual renewals.
- Identify cross-sell and upsell opportunities.
To succeed in this role, we believe you have
- 3+ years of experience in customer success, account management, or training delivery, ideally in the Middle East.
- Strong understanding of digital workplace solutions, especially Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, PowerPoint); familiarity with Copilot scenarios is a plus.
- Excellent communication, stakeholder management, and facilitation skills; able to work flexibly across time zones and cultures.
- Fluency in English and Arabic
- A passion for helping organizations succeed through digital transformation and continuous learning.
- A proactive, solution-oriented mindset and the ability to thrive in a fast-paced, international environment.