Microsoft 365 Copilot is evolving, and so is how organizations need to think about AI use, value, and cost. With the introduction of Copilot Credits, Microsoft is adding a usage-based model for more advanced AI capabilities, including Copilot Cowork. This means that certain AI-powered tasks are no longer only tied to a fixed license fee, but also to how much work Copilot performs on your behalf. For leaders, IT teams, and digital workplace decision-makers, this shift raises important questions: What are Copilot Credits? What do they cost? And how should organizations plan, govern, and communicate this change?
In this video blog, we explain what Copilot Credits are and why Microsoft is introducing usage-based billing for more advanced AI scenarios. You’ll get a clear overview of how credits work, what types of tasks may consume more or fewer credits, and why this creates a new need for awareness, governance, and cost control. We also look at what this means from a leadership perspective, including how to prepare your organization, set expectations, and make sure AI investments continue to deliver measurable business value.
Prefer reading or exploring the details? Read the full blog post here: What leaders need to know about Copilot Credits, or tune in on Spotify and stay inspired and informed, wherever it suits you.